Tuesday, August 30, 2011

Implementation Evaluation Control

The last an final part to making all the parts to this business can possibly be the hardest if you are not sure or have a great idea for what you are doing in the other parts to making your business. The Meals on a Stick food truck business will grow bigger and better through all of the customers that we have. On the website for the food truck there will be a place that our customers can go to to tell what they like and don't like about our food truck. It will allow us to know what we should change about the company either it is in the service, menu, and/or enviroment that is provided. "The company first develops companywide strategic plans and then translates them into marketing and other plans for each division, product, and brand. Through implementation, the company turns the plans into actions. Control consists of measuring and evaluating the results of marketing activities and taking corrective action where needed. Finally, marketing analysis provides information and evaluations needed for all of the other marketing activities." (Marketing: An Introduction for Education Management 10th Edition, Armstrong Kotler, page 55). Meals on a Stick will change what needs to be to make it a better place for our customers. The consumers of any business is what creates that business in either the company will rise up or fall down. To make sure that we keep our food trck up and running we will do what our customers want us to do. The more business that Meals on a Stick gets we will get more people working there so that our customers get taken care of at the speedy service that we want to provide for our customers. The people that visit our truck will be the ones to say if we stay or if we go.

Price

"The price the company charges will fall somewhere between one that is too high to produce any demand and one that is too low to produce a profit." (Marketing: An Introduction for Education Management 10th Edition, Armstrong Kotler, page 275). The Meals on a Stick food truck offers great prices for the products that we are selling. For the breakfast meal sticks they will be three dollars each. The meal sticks for the lunch section of the menu will be four dollars each. If they want to add more meat, cheese, and/or bread to the stick then what we offer it will be fifty cents each for every add on. The dinner meal sticks will be five dollars each with meats and for the shrimp it will be six dollars. The same with the lunch sticks if they want to add it will be fifty cents ectra. The drinks will go for one dollar for small size, medium will be one dollar and twenty-five cents, and the large size drink will be one dollar and fifty cents. The bottle of water will be one dollar and fifty cents. Milk will be one dollar and the juices will be one dollar and twenty-five cents. The dessert sticks would be around two dollars to four dollars."Using product bundle pricing, sellers often combine several of their products and offer the bundle at a reduced price. For example, fast-food restaurants bundle a burger, fries, and a soft drink at a “combo” price." (Marketing: An Introduction for Education Managment 10th Edition, page 290). Everything that is on the menu of the food truck is priced separately. Having the combos will get the customers more for a cheaper price. Breakfast combos would be four dollars, lunch meal sticks would be five dollars. and the dinner meals would be six to seven dollars. The combo meals consist of the main stick with the meal, a desert/side stick and the drink of their choice.

Promotion

"As consumers spend more and more time on the Internet, companies are shifting more of their marketing dollars to online advertising to build their brands or to attract visitors to their Web sites. Online advertising has become a major medium." (Marketing: An Introduction for Education Management 10th Edition, Armstrong Kotler, page 466). Meals on a Stick will be selling it self to consumers by going to big businesses and/or corporations that have their employees go on a lunch break that is short. Traveling around Nevada to many different towns to build up more relationships with customers. Also the food truck will have its own website. The website will have different pages that show where we will be at, about the company and how it started, the menu, a way to contact us if you want us to come over to your business, and a page for specials that we will be having at the time."Sales promotion consists of short-term incentives to encourage purchase or sales of a product or service. Whereas advertising offers reasons to buy a product or service, sales promotion offers reasons to buy now." (Marketing: An Introduction for Education Management 10th Edition, Armstrong Kotler, page 432). Some many people from all around the world are using the internet for almost everything it seems. Social networking is a very popular thing going on right now. So for the Meals on a Stick food truck will have along with its personal website a facebook and twitter. Almost everyone in the world has one of these accounts and this could help the business build up more customers. With the facebook and twitter accounts the food truck would be promoting what specials that we are having right now and also where we will be at on what days."Finally, online marketers use viral marketing, the Internet version of word-of-mouth marketing. Viral marketing involves creating a Web site, video, e-mail, cell phone message, advertisement, or other marketing event that is so infectious that customers will want to pass it along to their friends. Because customers pass the message or promotion along to others, viral marketing can be very inexpensive. And when the information comes from a friend, the recipient is much more likely to view or read it." (Marketing: An Introduction for Education Management 10th Edition, Armstrong Kotler, page 467). Also other than just having the online sources for the food truck to promote itself we woudl have ads in magazines possibly. That wouldn't probaby be till later on of being open for a while.

Distribution

The Meals on a Stick food truck will be only one truck that travels around Nevada. At first will mainly stay in Las Vegas until the food truck builds up more customers who would like to have Meals on a Sticks service. The food truck it self and the products that we sell to customers will not be distributed to any other companies. We will go to different locations everyday to try and get out there to build customer relationships. "The extreme form of this practice isexclusive distribution, in which the producer gives only a limited number of dealers the exclusive right to distribute its products in their territories. Exclusive distribution is often found in the distribution of luxury brands and brands." (Marketing: An Introduction for Education Management 10th Edition, Armstrong Kotler, page 324). Probably years from after starting the business we may offer to allow some companies to sell our products. If we are to branch out and get our service distributed with other places would probably be a mall. That would be the first way to go to try and build more sales and customer relationships."A conventional distribution channel consists of one or more independent producers, wholesalers, and retailers. Each is a separate business seeking to maximize its own profits, perhaps even at the expense of the system as a whole." (Marketing: An Introduction for Education Management 10th Edition, Armstrong Kotler, page 315). With maybe after of being open for a few years we would let the mall sell our products to customers that go there. Having the Meals on a Stick food truck being distributed to malls who sell our products will get us out there more. Customers will hear and visit our business more than other food trucks because we have branched out to being sold in locations that get heavy traffic. "Companies often pay too little attention to their distribution channels, sometimes with damaging results. In contrast, many companies have used imaginative distribution systems to gain a competitive advantage." (Marketing: An Introduction for Education Management 10th Edition, Armstrong Kotler, page 312).

Product

Meals on a Stick food truck will offer meals that come on a stick along with side meals as well like desserts, fruits, and something like a salad. Our selection of meals will be of breakfast, lunch, dinner, and desserts. We will be located in Las Vegas mainly but maybe go to other parts of Nevada. The food truck will not go to other states throughout the country. "Developing a product or service involves defining the benefits that it will offer. These benefits are communicated and delivered by product attributes such as quality, features, and style and design." (Marketing: An Introduction for Education Management 10th Edition, page 214). The menu is a small for right now but will expand at a later time when we get more popular and also when customers start requesting some items that they would like to have on the menu. The menu of Meals on a Stick contains:

Breakfast-
  • Sausage
  • Ham
  • Bacon
  • Tater Tots
Lunch-
  • Turkey
  • Ham
  • Bologna
  • Pepperoni
  • Cheese (American, Swiss, cheddar, etc.)
  • Bread
Dinner-
  • Steak
  • Pork
  • Chicken
  • Shrimp
  • Vegetables (carrots, broccoli, etc.)
  • Potatoes
Desserts/Sides-
  • Cheesecake (different kinds)
  • Jello (different flavors)
  • Cookies (chocolate ship, sugar, etc.)
  • Fruits (bananas, strawberries, etc.)
Drinks-
  • Soda (Coca-Cola products)
  • Coffee
  • Juices (apple, orange, etc.)
  • Milk (chocolate, white)
  • Water
Also we will provide meal combos that come with one of the meals from breakfast, lunch, or dinner and then come with a dessert  with a drink. We provide a variety of meals that customers can get alone or in a combo. "An organization with several product lines has a product mix. A product mix (or product portfolio)consists of all the product lines and items that a particular seller offers for sale. Some companies manage very complex product portfolios." (Marketing: An Introduction for Education Management 10th Edition, page 220).

Target Market Strategy

A big part of making a business and having it last is knowing who you are going to serve. Knowing your taget market of your business will help the business stay up and running. "A target market consists of a set of buyers who share common needs or characteristics that the company decides to serve. Market targeting can be carried out at several different levels." (Marketing: An Introduction for Eduaction Management 10th Edition, Armstrong Kotler, page 186). Deciding on who is your target market can be based on many different catergories such as age, family size, income, religion, and other status'. Also the needs and wants of the customers is another part of determining who you will serve. " Even when marketers first define segments using other bases, such as benefits sought or behavior, they must know segment demographic characteristics in order to assess the size of the target market and to reach it efficiently." (Marketing: An Introduction for Education Management 10th Edition, Armstrong Kotler, page 177). Most of the time to make a business successful you need to target to more than just one kind of market of customers. There a very few companies that are doing well with the one category of customers that they serve and build their business around. "The company identifies different ways to segment the market and develops profiles of the resulting market segments.Market targeting (or targeting) consists of evaluating each market segment’s attractiveness and selecting one or more market segments to enter." (Marketing: An Introduction for Education Manangement 10th Edition, Armstrong Kotler, page 175). My main target market will be business people and/or students who have lunch breaks which are always a small amount of time. Also be for anyone who wants a quick meal such as families with kids who are walking around and traveling. It will be for about anyone with an income because the prices are not going to be high but also not to low so that I'm not making a profit. We will go almost anywhere such as big corporate businesses and even small ones who want to have a meal of food that they can get during their lunch break. Even can go to college campus and maybe even high schools if they would like to offer their students something different and healthy. Meals on a Stick will serve all busy people who are on the go with a quick service and great quality food while getting everything out on time to keep everything running smoothly.

Situtation or SWOT Analysis

A business can stay up and running depending on its SWOT analysis. This shows the good and bad things to a business and the problems that is from others just like it. "The marketer should conduct a SWOT analysis, by which it evaluates the company’s overall strengths (S), weaknesses (W), opportunities (O), and threats (T)." (Marketing: An Introduction for Education Management 10th Edition, Armstrong Kotler, page 55). My food truck business, just like any other food truck business or any kind of business at the matter, has a few strengths, weaknesses, opportunities, and threats with some being exactly the same and others being different. "Strengths include internal capabilities, resources, positive situational factors that may help the company to serve its customers and achieve its objectives. Weaknesses include internal limitations and negative situational factors that may interfere with the company’s performance." (Marketing: An Introduction for Education Management 10th Edition, Armstrong Kotler, page 55). The strengths of Meals on a Stick food truck are that we serve quick fresh food at low prices, a mobile business that goes from one location to the next, and have food that is easy for on the go people. The weaknesses to my food truck business is some customers might not like the idea and want some place that has plates and bigger portions, an order gets messed up which has to be made again slowing the speed of the service, and maybe another food truck might have a similar with better prices or food. "Opportunities are favorable factors or trends in the external environment that the company may be able to exploit to its advantage. And threats are unfavorable external factors or trends that may present challenges to performance." (Marketing: An Introduction for Education Management 10th Edition, Armstrong Kotler, page 55). The opportunities that Meals on a Stick food truck will have is moving around everyday getting new customers, being able to change the menu and design of the truck, and having a website showing where we will be and any specials that we maybe having at the moment. There are a few threats to my food truck business which are any other food truck business in the same area, customers that are already loyal to other food trucks around, and keeping a good service that is the same or better with the other food trucks around the same place.

Objectives

Any kind of business needs to set a few rules or objectives that will help people like the employees and their customers know how to expect the business to run. Making objectives for your business will help keep your customers coming back and having a good relationship with them. "These objectives should be based on past decisions about the target market, positioning, and the marketing mix, which define the job that advertising must do in the total marketing program. The overall advertising objective is to help build customer relationships by communicating customer value." (Marketing: An Introduction for Education Management 10th Edition, Armstrong Kotler, page 386). Objectives shouldn't really be about making profit or what you plan on making but about how you want your customers to be treated. Objectives are about the service that the customers receive and the product and environment of the company. "Companies should state their marketing channel objectives in terms of targeted levels of customer service. Usually, a company can identify several segments wanting different levels of service. The company should decide which segments to serve and the best channels to use in each case. In each segment, the company wants to minimize the total channel cost of meeting customer-service requirements." (Marketing: An Introduction for Education Management 10th Edition, Armstrong Kotler, page 322). My food truck, Meals on a Stick, are going to have a few objectives about how the customers will be treated and the environment they will be served in. The objectives of the Meals on a Stick food truck are one-take care of all customers before anything else, two-Believe the customer words no matter what, three-Give great quality food at an affordable price, four-Have a clean and sanitize inside and outside of the truck, and five-A quick and speedy service.

Business Mission Statement

A mission statement is important for any kind of business to come up with because it helps the employees working there on how to serve and treat the customers when they come to buy at that business. Also gives customers a preview on how their experience will be when going to the business. "A mission statement is a statement of the organization’s purpose—what it wants to accomplish in the larger environment. A clear mission statement acts as an “invisible hand” that guides people in the organization." (Marketing: An Introduction for Education Management Corporation 10th Edition, Armstrong Kotler, page 39). For my food truck which is called Meals on a Stick will serve customers quality food with happy and friendly employees that know the customer is who's important and comes first. Customers will have a great tasting meal that they can enjoy anywhere that they desire to go. A mission statement isn't suppose to be just about what your selling but more about the customer needs. "But mission statements should be market oriented and defined in terms of satisfying basic customer needs. Products and technologies eventually become outdated, but basic market needs may last forever." (Marketing: An Introduction for Education Management Corporation 10th Edition, Armstrong Kotler, page 40). So the mission statement for my Meals on a Stick food truck will be, "Meals on a Stick will deliver great quality food with a quick and speedy service to people who want a fast meal that they can take along with them in their hand. We will take care of every customer with a happy and friendly attidude. Also have a nice and clean welcome invite when every customer comes to our truck."

Monday, August 22, 2011

Week 7 EOC The Pitch

MEALS ON A STICK
A food truck that will be serving a meal on a stick, skewers and/or kabobs, for breakfast, lunch, and dinner. Having fruits and vegetables with a kind of meat of choice, combined all together and prepared to eat. This would be a meal that can take with you in your hand and don’t need a plate. A meal on the go for people who are in a rush or limited time for lunch and don’t have much time to sit around and eat. Along with the meal sticks have side dishes like salads and quick desserts like cheesecake that also come on the stick. So get an entire meal on sticks that are easy to carry away and go to your destination. The menu will have foods for breakfast, lunch, and dinner with even desserts and salads. The breakfast section of the menu would have sausage, french toast, ham, bacon, and other foods that are usually eaten during the breakfast time of day. Lunch meals would have bread of different kinds like white, wheat, etc. with the different kinds of meats that are used on sandwiches. With the sandwiches serve potatoes with them and also have cheese. Dinner would consists of chicken, pork, and other meats served with vegetables and potatoes as well with other sides too. The foods like the meats would be barbecued to cook them but the sandwiches would be served cold unless requested to have it cooked. The salads would contain main ingredients such as lettuce and tomatoes but also with other stuff like carrots, olives, and other items that can go on a salad. Desserts that come on a stick would be like pieces of cheesecake or jello. Everything on the menu would be served at all times not just at certain times during the day. Breakfast, lunch, and dinner served all day on a stick to go.

Monday, August 15, 2011

Week 6 EOC Me x 3 Products I Use

Everyday of my life there are many different products and items that I use. Be stuck to one kind of brand is something that I don't do often. I am usually open to use all products at any moment depends on the price that they are at currently. Though one item that I have never switch and prefer over others is Stayfree, a womens product. Every since being a teen I have tried other kinds of this product but all of them were too big and/or fat and just didn't like have they felt. So when it comes to buying my monthly product I always go with Stayfree's ultra thin regular because they have worked the best for me. Another product that I always use is Selsun Blue when washing my hair. Now this product I don't use constantly but when I start getting dandruff this is the hair shampoo I use. I have tried using the top brand Head and Shoulders but it ended up just giving me more dandruff. Then when I used Selsun Blue it took away my dandruff and had it where it doesn't come back for quite a long time. Whenever the dandruff does come back I will always use Selsun Blue shampoo to make it go away. Another item that I use is college ruled notebook paper. I don't like the wide notebook paper because the rows are to big. Also don't give much room to use on one sheet of paper. I like the college ruled paper because it has many more rows to write on which gives more space on the paper. Those are three products and items that I will not change ever. There are the ones I like and will stay with for a long time. With me being a fan of some kind of product or item is hard just. Usually everything is the same with just a different brand on them and I don't go buy brand but by the price of items.

Monday, August 8, 2011

Week 5 EOC Social Networks and Job Hunting


So many people are going towards or if not already part of social networking. They have profiles on Facebook, LinkedIn, and others for personal and/or professional use. Also there are some companies that go job hunting for employees through these websites. "More companies are trying to tap Facebook Inc.'s 750-million-plus user base to find new employees, threatening traditional job boards and competing with LinkedIn Corp., which has dominated the online professional networking arena." (Recruiters Troll Facebook for Candidates They Like, Joe Wright, Wall Street Article). Personally I think that doing almost everything on the internet is not a good idea just because having that person one on one views are better. Right now I don't do the social networking like I don't have a Facebook and do not try getting a job by online but have a job so don't need to be looking. With the social networking thing such a big craze I will probably end up getting into that stuff to help build a business for myself. JetBlue is a company that gets their ambassadors through the social online resources along with other companies. "Companies such as JetBlue, Sony, Microsoft, and McDonald’s, among others, are now developing a new breed of brand ambassador programs that organize and supercharge consumer to-consumer interactions about their brands. These programs employ everyday consumers who are passionate about their products to act as part PR agents, part sales reps, and part evangelists. Marketers select their brand ambassadors very carefully, based on customers’ devotion to a brand and the size of their social circles. They sometimes search blogs and online social networks to identify individuals who are already functioning as brand advocates. Once selected, the ambassadors are trained with real brand knowledge to go along with their passion for the brand. The ambassadors then tap into friends, family, groups, and broader audiences through personal conversations, blogs, live events, and online social media." (Marketing: An Introduction for Education Management Corporation 10th Edition, Armstrong Kotler, page 15). I think this social networking thing is personally getting crazy. So many people feel like they have to do it because that is what is popular and if they don't no one will like them. I even hate the fact that one day I will have to start getting into the social networking field to be successful in what I plan on doing. Personally wish that networking would die down just like lots of really popular things eventually do but social networking will get more and more popular and will probably be how anything is done to the point of getting jobs, selling yourself for a business, and even talking to people.

Week 4 EOC Consumer vs. Business Marketing


Consumer marketing and business marketing are similar in ways but also very different in many ways as well. The consumer market is many people and/or households that buy services for personal use. The business market is organizations of buying goods and reselling them to others as a profit. One difference between consumer and business marketing is what influences the purchases. "Often, consumers themselves don’t know exactly what influences their purchases," and "Consumer purchases are influenced strongly by cultural, social, personal, and psychological characteristics, shown in Figure 5.2. For the most part, marketers cannot control such factors, but they must take them into account." (Marketing: An Introduction for Education Management Corporation 10th Edition, Armstrong and Kotler, page 6). As for the business market make their decisions by many different people or sources such as the economy. "Business buyers are subject to many influences when they make their buying decisions. Some marketers assume that the major influences are economic. They think buyers will favor the supplier who offers the lowest price or the best product or the most service. They concentrate on offering strong economic benefits to buyers. However, business buyers actually respond to both economic and personal factors." (Marketing: An Introduction for Education Management Corporation 10th Edition, Armstrong and Kotler, page 48). Other ways that consumer marketing is different from business marketing is done by more people who are professionally good at buying purchases. "Compared with consumer purchases, a business purchase usually involves more decision participants and a more professional purchasing effort. Often, business buying is done by trained purchasing agents who spend their working lives learning how to buy better." (Marketing: An Introduction for Education Management Corporation 10th Edition, Armstrong and Kotler, page 41). Also the business market have have many different things to consider when making a decision. "Business buyers usually face more complex buying decisions than do consumer buyers. Business purchases often involve large sums of money, complex technical and economic considerations, and interactions among many people at many levels of the buyer’s organization. Because the purchases are more complex, business buyers may take longer to make their decisions." (Marketing: An Introduction for Education Management Corporation 10th Edition, Armstrong and Kotler, page 41).Consumer market doesn't really look for specifics or other things when purchasing. Unlike the business market they look for detail information on the purchases that they are making for making the purchase. "The business buying process also tends to be more formalized than the consumer buying process. Large business purchases usually call for detailed product specifications, written purchase orders, careful supplier searches, and formal approval." (Marketing: An Introduction for Education Management Corporation 10th Edition, Armstrong and Kotler, page 41).

Week 3 EOC Demographs MINE


In the U.S. today the generation is put into three different groups. These groups are the baby boomers, Generation X, and the Millennials. The population of the U.S. is put into these catergories by the years they were born in. The baby boomers are people who were born during 1946 and 1964. The Generation X group were born during the years of 1965 and 1976. The last group called the Millennials were born in 1977 from 2000. The generational group that I would be categorized into would be the Millennials since I was born in the year of 1989. One thing that they say that all people in this group have in common with is the digital technology that is around today. "One thing that all of the Millennials have in common is their utter fluency and comfort with digital technology. They don’t just embrace technology, it’s a way of life. The Millennials were the first generation to grow up in a world filled with computers, cellphones, satellite TV, iPods, and online social networks." (Marketing: An Introduction for Education Management Corporation 10th edition, Armstrong and Kotler, page 17). I agree that I fit into this group because I am alright in the digital technology that is out today. Cell phones I'm not the best with personally I'm more with the older flip phones that didn't have all the internet and apps stuff that phones now a days have. I kind of feel that I am part of the Generation X group because of being less materialistic and putting family first. "Although they seek success, they are less materialistic; they prize experience, not acquisition. For many of the Gen Xers that are parents, family comes first—both children and their aging parents—and career second." (Marketing: An Introduction for Education Management Corporation 10th edition, Armstrong and Kotler, page 15). Also think that I fit into this group is because my mom had to get a job to support my brother and me. Even though my parents aren't divorced my dad lived with us on and off and it seemed like that they could of been divorced. "The Generation Xers are defined as much by their shared experiences as by their age. Increasing parental divorce rates and higher employment for their mothers made them the first generation of latchkey kids." (Marketing: An Introduction for Education Management Corporation 10th edition, Armstrong and Kotler, page 15).

Week 2 EOC Boston Consulting Group-Video Games


Over the years the video game market has started to decline in profits. According to the Boston Consulting Growth Share chart there are four categories that help place products on where how much should go into advertising an item. The star category is the one product that is doing the with popularity. For the video game industry the games that people are able to download and get for free sometimes on their phones are in the star area. "From a standing start, and in just one year, iPhone games captured 5% of the mature U.S. video game market.  A year later, we revisit how the increasing popularity of iOS (iPhone, iPod touch and iPad) and Android games continue to increase their U.S. video game market share.  With an additional year of trend data, the magnitude of disruption is increasing, in particular within the portable gaming category." (http://blog.flurry.com/bid/60307/Apple-and-Google-Capture-U-S-Video-Game-Market-Share-in-2010). In the cash cow area would probably be the Playstation 3 from Sony. The Playstation 3 is a great system where you get online for free unlike the Xbox 360 and can play Blu-ray dvds. "It plays Blu-rays, upconverts standard-definition DVDs to near 1080 quality - and is a top-of-the-line video-game system to boot. Add to this wireless Internet capability and an ability to upgrade the operating system, and it’s the Blu-ray system par excellence." ( http://www.washingtontimes.com/news/2008/dec/12/sabataging-the-sony-playstation-three/). For the question mark one the Nintendo's Wii system would be a part of that. Even though it does great selling just seems that many don't seem to like the Wii system as mush as others. The Wii console only seems to be good for familys who want something to do together is they are at home. "Finally, we would like to add that we believe the retail business is doing reasonably well given the slowdown in Wii software sales and the utter collapse of the music game genre." (http://www.gamasutra.com/view/news/35923/Analysis_Is_The_US_Video_Game_Industry_Really_Declining.php ). The Micorsoft Xbox systems are the ones that would fall under the dog category. At first these consoles were the one everyone wanted to get but now they seem to be just not getting peoples attention. The Xbox 360 has seem to have problems such as the 3 rings of death every sense they came out. Also to be able to play online you have to pay to a membership that just seems a bit expensive when the Playstation lets you get online access for free.

Week 1 EOC Great Customer Service


While having many car problems for the past few months makes it a bit difficult in trying to get a new vehicle. After losing two vehicles I went looking around for another car. I was going to many different dealerships. All of them just kept trying to sell me a brand new car when I had even told them about the budget I was in. They would also say that I couldn't even get a car without a cosigner. Finally I went to Carmax to look for a used car to buy. When arriving there one of the employees came to me and asked if I need help with anything. Told him that I was looking for a vehicle and gave him my price range. Then he took me to a selection of vehicles they had on the lot that fit into what I wanted and my budget. After finding a car that I liked I asked if I would be able to purchased the vehicle without a cosigner. When telling the employee how much I was going to put down he said definitely I could. While doing all the paper work and purchasing the car he was very friendly and didn't try to make me spend more than what I wanted to. "Satisfied customers buy again and tell others about their good experiences. Dissatisfied customers often switch to competitors and disparage the product to others." (Marketing: An Introduction for Education Management Corporation, 10th Edition, Armstrong/Kotler, page 8). After having a great experience there I will go back there when I have money to buy a vehicle again and tell others of how nice the employees there are and that they will meet your needs or get close.

Week 1 EOC My Voice

While I was younger I have always enjoyed taking pictures while on vacations with family. It wasn’t until a friend of mine showed me what photography was and let me use the camera she had. That’s when I found out that photography was the career I wanted to pursue in. In about a year I will have my Bachelors degree in digital photography. The fashion or editorial part of photography is what I am more interested in though I’m not stuck to just one category of photographs. I have taken photos of landscapes to portraits from fashion/editorial shots and other types of photographs. My goal one day is to own my own business in creating stunning photographs for any occasion, person, or company. Creating a unique beautiful photograph that people will remember and enjoy is what I want to accomplish in every image that I shoot. In the photos I want a story to be told whether it is a happy/funny one or depressing/hurtful one. Even with a good amount of knowledge on the field of photography there is still a whole lot more to understand and know about creating that perfect photograph.